{"id":2738,"date":"2021-04-30T12:16:00","date_gmt":"2021-04-30T06:46:00","guid":{"rendered":"http:\/\/veracitiz.com\/blog\/?p=2738"},"modified":"2024-04-17T14:46:10","modified_gmt":"2024-04-17T09:16:10","slug":"5-of-the-biggest-challenges-making-chatbots-to-work-for-your-business","status":"publish","type":"post","link":"https:\/\/veracitiz.com\/blog\/5-of-the-biggest-challenges-making-chatbots-to-work-for-your-business\/","title":{"rendered":"5 of the Biggest Challenges Making Chatbots to Work For Your Business"},"content":{"rendered":"\n<p>Among the main pain points for consumers when interacting with any business two<br>prominent complaints are not being able to get a response. For those who get one, many<br>report not getting satisfactory answers to their questions. <em><a href=\"https:\/\/www.drift.com\/learn\/chatbot\/why-are-chatbots-important\/\" data-type=\"URL\" data-id=\"https:\/\/www.drift.com\/learn\/chatbot\/why-are-chatbots-important\/\">At least 31%<\/a> <\/em>of consumers have<br>reported this problem. <em><a href=\"https:\/\/www.drift.com\/learn\/chatbot\/why-are-chatbots-important\/\" data-type=\"URL\" data-id=\"https:\/\/www.drift.com\/learn\/chatbot\/why-are-chatbots-important\/\">Another 28%<\/a><\/em> experienced difficulties finding the essential (but<br>simple) details about a business like the hours of operation and contact details.<\/p>\n\n\n\n<p>All businesses value customer relationships and these issues are major factors that stress<br>that bond. That apart, in the digital age does this impact an online business? Unfortunately,<br>the truth is this impacts the customer experience in many ways including higher bounce<br>rates from websites or users abandoning shopping carts when shopping.<\/p>\n\n\n\n<p><em><a href=\"http:\/\/veracitiz.com\/blog\/top-5-ai-use-cases\/\" data-type=\"URL\" data-id=\"http:\/\/veracitiz.com\/blog\/top-5-ai-use-cases\/\">Chatbots<\/a><\/em> are being seen as an excellent tool for online businesses that want to bridge this<br>gap and enhance the user experience. Based on the concept of Artificial Intelligence (AI), a<br>chatbot can engage in natural conversations with users just like any other human being and<br>answer their questions.<\/p>\n\n\n\n<p>Several businesses are already using chatbots to simplify and elevate the interaction<br>between consumers and computers. The global chatbot market is expected to grow<br>exponentially by 2023 and beyond.<\/p>\n\n\n\n<p>Having said that, businesses face more than one challenge in implementing chatbots. Read<br>on to understand some of the biggest challenges in making chatbots work.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>1) Gaps in understanding user intent<\/strong><\/h4>\n\n\n\n<p>Over 60% of consumers now prefer to communicate with brands using chatbots. Chatbots<br>are now being deployed to enhance the customer experience. The challenge that comes<br>with this is that of interpreting customer interactions and responding accordingly.<br>Online users have different ways of conveying a message &#8211; through a short sentence, or a<br>long explanation, or maybe even an emoticon. For example, a message like &#8220;Why do I see<br>this weird transaction on my credit card?&#8221; does not fully convey user intent. Are they<br>disputing the transaction, or do they need more information? How can the chatbot<br>understand the intent and convey a proper response?<\/p>\n\n\n\n<p><br>Chatbots have to be much more nuanced in their understanding of such interactions. This<br>calls for greater contextual understanding. They need smarter algorithms that can decode<br>the hidden meaning in users\u2019 messages and compare them with possible variants before<br>responding.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">2) Privacy and security issues<\/h4>\n\n\n\n<p>Privacy awareness is one of the most significant challenges that can pose challenges to<br>making chatbots work. A Cisco Consumer Privacy Survey revealed that 84% of respondents<br>care about privacy and their data and want to exercise control over how their data is being<br>used online. With so many data breaches and security issues in the recent past, it has<br>become imperative for online businesses to assure their customers of data privacy.<br>Chatbots have acquired a sort of reputation that they could be prone to hacking. Obviously,<br>if hackers get access to users\u2019 sensitive data, it can be easily misused and damage your<br>company\u2019s reputation. Among the known cases is that of Delta Airlines &#8211; where hackers<br>were able to modify the chatbot\u2019s source code and retrieve the credit card information of<br>the airline\u2019s customers.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">3) Limitations with Natural Language Processing<\/h4>\n\n\n\n<p>In simple terms, Natural Language Processing (or NLP) enables machines to understand<br>human language. Spoken language is complex &#8211; with a mix of synonyms and local<br>languages.<br>Despite the advancement in Artificial Intelligence (AI) technology, NLP is still in an evolving<br>form as it tries to incorporate the ever-changing human language. Improper<br>implementation of NLP in chatbots can also result in miscommunication with users. For<br>instance, in response to the client query about how to register as a user, the chatbot could<br>provide an accurate step-by-step response, but which is practically useless for the user.<br>As a plausible solution, <em><a href=\"https:\/\/veracitiz.com\/blog\/the-potential-of-ai-in-planning-analytics\/\" data-type=\"URL\" data-id=\"https:\/\/veracitiz.com\/blog\/the-potential-of-ai-in-planning-analytics\/\">Advanced AI models<\/a><\/em> have made it possible to translate a language,<br>summarize text, and even analyze sentiments. There\u2019s a long way to go but solutions like<br>IBM Watson are showing the way forward.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">4) Understanding the emotions and sentiments of users<\/h4>\n\n\n\n<p>There is no denying the fact that <em><a href=\"https:\/\/www.ibm.com\/cloud\/learn\/conversational-ai\">conversational AI platforms<\/a><\/em> have evolved a lot from their<br>earlier days. From just typing messages, voice bots can now recognize human emotions and<br>sentiments. That said, misinterpretation of language tones and sentiments can have<br>negative consequences for your business. <\/p>\n\n\n\n<p>How effectively can your chatbot identify consumer emotions from their voices and<br>messages and respond accordingly? Here are some points to consider:<br><em>&#8211; How to determine the current mood of the consumer?<br>&#8211; How soon do they want a remedy for their problem?<br>&#8211; Is it the right time to recommend a new product or service?<\/em><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">5)Lack of context<\/h4>\n\n\n\n<p>Among the key challenges, chatbots can be more effective when they can provide<br>meaningful responses after understanding the context of customer conversations. The<br>challenge for chatbot developers is to build their memory &#8211; to remember previous<br>conversations and provide personalized responses.<br>Among the latest developments, Contextual chatbots can analyze the entire flow of<br>interacting with consumers and figure out the overall context. For instance, when a<br>consumer is making a random statement about pizzas (as an example) &#8211; or is ordering the<br>pizza. Similarly, chatbots can self-train to learn from the user&#8217;s online journey and recent<br>actions.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Conclusion<\/h4>\n\n\n\n<p class=\"has-very-dark-gray-color has-text-color\">Many of the challenges outlined in this article can be addressed using advanced NLP<br>capabilities and sophisticated models. That\u2019s why IBM Watson is the right tool that can<br>answer questions put forward in natural language within fractions of a second. It can also<br>analyze human speech and help chatbots make meaningful conversations. Unlock the<br>power of data and AI and resolve chatbot challenges with the technical expertise of<br>Veracitiz. <em>Contact us<\/em> today with your queries.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Among the main pain points for consumers when interacting with any business twoprominent complaints are not being able to get a response. For those who get one, manyreport not getting satisfactory answers to their questions. At least 31% of consumers havereported this problem. Another 28% experienced difficulties finding the essential (butsimple) details about a business [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":2760,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[59],"tags":[68,90,91,152],"class_list":["post-2738","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-thought-leadership","tag-veracitiz","tag-watson-assistant","tag-watson-discovery","tag-watson-studio"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>5 of the Biggest Challenges Making Chatbots to Work For Your Business - Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/veracitiz.com\/blog\/5-of-the-biggest-challenges-making-chatbots-to-work-for-your-business\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"5 of the Biggest Challenges Making Chatbots to Work For Your Business - Blog\" \/>\n<meta property=\"og:description\" content=\"Among the main pain points for consumers when interacting with any business twoprominent complaints are not being able to get a response. For those who get one, manyreport not getting satisfactory answers to their questions. At least 31% of consumers havereported this problem. Another 28% experienced difficulties finding the essential (butsimple) details about a business [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"http:\/\/veracitiz.com\/blog\/5-of-the-biggest-challenges-making-chatbots-to-work-for-your-business\/\" \/>\n<meta property=\"og:site_name\" content=\"Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Veracitiz\/\" \/>\n<meta property=\"article:published_time\" content=\"2021-04-30T06:46:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-04-17T09:16:10+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/veracitiz.com\/blog\/wp-content\/uploads\/2021\/07\/markus-winkler-tGBXiHcPKrM-unsplash-1-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1650\" \/>\n\t<meta property=\"og:image:height\" content=\"1038\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Jaydeep Vasani\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@veracitiz\" \/>\n<meta name=\"twitter:site\" content=\"@veracitiz\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jaydeep Vasani\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"http:\\\/\\\/veracitiz.com\\\/blog\\\/5-of-the-biggest-challenges-making-chatbots-to-work-for-your-business\\\/#article\",\"isPartOf\":{\"@id\":\"http:\\\/\\\/veracitiz.com\\\/blog\\\/5-of-the-biggest-challenges-making-chatbots-to-work-for-your-business\\\/\"},\"author\":{\"name\":\"Jaydeep Vasani\",\"@id\":\"http:\\\/\\\/veracitiz.com\\\/blog\\\/#\\\/schema\\\/person\\\/24dac107572d6ee7c4d7276d08e5d21c\"},\"headline\":\"5 of the Biggest Challenges Making Chatbots to Work For Your Business\",\"datePublished\":\"2021-04-30T06:46:00+00:00\",\"dateModified\":\"2024-04-17T09:16:10+00:00\",\"mainEntityOfPage\":{\"@id\":\"http:\\\/\\\/veracitiz.com\\\/blog\\\/5-of-the-biggest-challenges-making-chatbots-to-work-for-your-business\\\/\"},\"wordCount\":894,\"commentCount\":0,\"publisher\":{\"@id\":\"http:\\\/\\\/veracitiz.com\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"http:\\\/\\\/veracitiz.com\\\/blog\\\/5-of-the-biggest-challenges-making-chatbots-to-work-for-your-business\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/veracitiz.com\\\/blog\\\/wp-content\\\/uploads\\\/2021\\\/07\\\/markus-winkler-tGBXiHcPKrM-unsplash-1-1.jpg\",\"keywords\":[\"veracitiz\",\"watson assistant\",\"watson discovery\",\"Watson Studio\"],\"articleSection\":[\"Thought Leadership\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"http:\\\/\\\/veracitiz.com\\\/blog\\\/5-of-the-biggest-challenges-making-chatbots-to-work-for-your-business\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"http:\\\/\\\/veracitiz.com\\\/blog\\\/5-of-the-biggest-challenges-making-chatbots-to-work-for-your-business\\\/\",\"url\":\"http:\\\/\\\/veracitiz.com\\\/blog\\\/5-of-the-biggest-challenges-making-chatbots-to-work-for-your-business\\\/\",\"name\":\"5 of the Biggest Challenges Making Chatbots to Work For Your Business - Blog\",\"isPartOf\":{\"@id\":\"http:\\\/\\\/veracitiz.com\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"http:\\\/\\\/veracitiz.com\\\/blog\\\/5-of-the-biggest-challenges-making-chatbots-to-work-for-your-business\\\/#primaryimage\"},\"image\":{\"@id\":\"http:\\\/\\\/veracitiz.com\\\/blog\\\/5-of-the-biggest-challenges-making-chatbots-to-work-for-your-business\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/veracitiz.com\\\/blog\\\/wp-content\\\/uploads\\\/2021\\\/07\\\/markus-winkler-tGBXiHcPKrM-unsplash-1-1.jpg\",\"datePublished\":\"2021-04-30T06:46:00+00:00\",\"dateModified\":\"2024-04-17T09:16:10+00:00\",\"breadcrumb\":{\"@id\":\"http:\\\/\\\/veracitiz.com\\\/blog\\\/5-of-the-biggest-challenges-making-chatbots-to-work-for-your-business\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"http:\\\/\\\/veracitiz.com\\\/blog\\\/5-of-the-biggest-challenges-making-chatbots-to-work-for-your-business\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"http:\\\/\\\/veracitiz.com\\\/blog\\\/5-of-the-biggest-challenges-making-chatbots-to-work-for-your-business\\\/#primaryimage\",\"url\":\"https:\\\/\\\/veracitiz.com\\\/blog\\\/wp-content\\\/uploads\\\/2021\\\/07\\\/markus-winkler-tGBXiHcPKrM-unsplash-1-1.jpg\",\"contentUrl\":\"https:\\\/\\\/veracitiz.com\\\/blog\\\/wp-content\\\/uploads\\\/2021\\\/07\\\/markus-winkler-tGBXiHcPKrM-unsplash-1-1.jpg\",\"width\":1650,\"height\":1038},{\"@type\":\"BreadcrumbList\",\"@id\":\"http:\\\/\\\/veracitiz.com\\\/blog\\\/5-of-the-biggest-challenges-making-chatbots-to-work-for-your-business\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"http:\\\/\\\/veracitiz.com\\\/blog\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"5 of the Biggest Challenges Making Chatbots to Work For Your Business\"}]},{\"@type\":\"WebSite\",\"@id\":\"http:\\\/\\\/veracitiz.com\\\/blog\\\/#website\",\"url\":\"http:\\\/\\\/veracitiz.com\\\/blog\\\/\",\"name\":\"Blog\",\"description\":\"Veracitiz Solutions Pvt. Ltd.\",\"publisher\":{\"@id\":\"http:\\\/\\\/veracitiz.com\\\/blog\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"http:\\\/\\\/veracitiz.com\\\/blog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"http:\\\/\\\/veracitiz.com\\\/blog\\\/#organization\",\"name\":\"Veracitiz Solutions Pvt Ltd\",\"alternateName\":\"Veracitiz Solutions Pvt Ltd\",\"url\":\"http:\\\/\\\/veracitiz.com\\\/blog\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"http:\\\/\\\/veracitiz.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/veracitiz.com\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/logo-1.webp\",\"contentUrl\":\"https:\\\/\\\/veracitiz.com\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/logo-1.webp\",\"width\":212,\"height\":32,\"caption\":\"Veracitiz Solutions Pvt Ltd\"},\"image\":{\"@id\":\"http:\\\/\\\/veracitiz.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/Veracitiz\\\/\",\"https:\\\/\\\/x.com\\\/veracitiz\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/veracitiz-solutions-private-limited\\\/\",\"https:\\\/\\\/www.youtube.com\\\/veracitiz\"]},{\"@type\":\"Person\",\"@id\":\"http:\\\/\\\/veracitiz.com\\\/blog\\\/#\\\/schema\\\/person\\\/24dac107572d6ee7c4d7276d08e5d21c\",\"name\":\"Jaydeep Vasani\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/3f24faf558e64bc0f24211e64d90e3f63d827831b286f89ac2490ad124206846?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/3f24faf558e64bc0f24211e64d90e3f63d827831b286f89ac2490ad124206846?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/3f24faf558e64bc0f24211e64d90e3f63d827831b286f89ac2490ad124206846?s=96&d=mm&r=g\",\"caption\":\"Jaydeep Vasani\"},\"url\":\"https:\\\/\\\/veracitiz.com\\\/blog\\\/author\\\/jaydeep\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"5 of the Biggest Challenges Making Chatbots to Work For Your Business - Blog","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"http:\/\/veracitiz.com\/blog\/5-of-the-biggest-challenges-making-chatbots-to-work-for-your-business\/","og_locale":"en_US","og_type":"article","og_title":"5 of the Biggest Challenges Making Chatbots to Work For Your Business - Blog","og_description":"Among the main pain points for consumers when interacting with any business twoprominent complaints are not being able to get a response. For those who get one, manyreport not getting satisfactory answers to their questions. At least 31% of consumers havereported this problem. Another 28% experienced difficulties finding the essential (butsimple) details about a business [&hellip;]","og_url":"http:\/\/veracitiz.com\/blog\/5-of-the-biggest-challenges-making-chatbots-to-work-for-your-business\/","og_site_name":"Blog","article_publisher":"https:\/\/www.facebook.com\/Veracitiz\/","article_published_time":"2021-04-30T06:46:00+00:00","article_modified_time":"2024-04-17T09:16:10+00:00","og_image":[{"width":1650,"height":1038,"url":"http:\/\/veracitiz.com\/blog\/wp-content\/uploads\/2021\/07\/markus-winkler-tGBXiHcPKrM-unsplash-1-1.jpg","type":"image\/jpeg"}],"author":"Jaydeep Vasani","twitter_card":"summary_large_image","twitter_creator":"@veracitiz","twitter_site":"@veracitiz","twitter_misc":{"Written by":"Jaydeep Vasani","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"http:\/\/veracitiz.com\/blog\/5-of-the-biggest-challenges-making-chatbots-to-work-for-your-business\/#article","isPartOf":{"@id":"http:\/\/veracitiz.com\/blog\/5-of-the-biggest-challenges-making-chatbots-to-work-for-your-business\/"},"author":{"name":"Jaydeep Vasani","@id":"http:\/\/veracitiz.com\/blog\/#\/schema\/person\/24dac107572d6ee7c4d7276d08e5d21c"},"headline":"5 of the Biggest Challenges Making Chatbots to Work For Your Business","datePublished":"2021-04-30T06:46:00+00:00","dateModified":"2024-04-17T09:16:10+00:00","mainEntityOfPage":{"@id":"http:\/\/veracitiz.com\/blog\/5-of-the-biggest-challenges-making-chatbots-to-work-for-your-business\/"},"wordCount":894,"commentCount":0,"publisher":{"@id":"http:\/\/veracitiz.com\/blog\/#organization"},"image":{"@id":"http:\/\/veracitiz.com\/blog\/5-of-the-biggest-challenges-making-chatbots-to-work-for-your-business\/#primaryimage"},"thumbnailUrl":"https:\/\/veracitiz.com\/blog\/wp-content\/uploads\/2021\/07\/markus-winkler-tGBXiHcPKrM-unsplash-1-1.jpg","keywords":["veracitiz","watson assistant","watson discovery","Watson Studio"],"articleSection":["Thought Leadership"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["http:\/\/veracitiz.com\/blog\/5-of-the-biggest-challenges-making-chatbots-to-work-for-your-business\/#respond"]}]},{"@type":"WebPage","@id":"http:\/\/veracitiz.com\/blog\/5-of-the-biggest-challenges-making-chatbots-to-work-for-your-business\/","url":"http:\/\/veracitiz.com\/blog\/5-of-the-biggest-challenges-making-chatbots-to-work-for-your-business\/","name":"5 of the Biggest Challenges Making Chatbots to Work For Your Business - Blog","isPartOf":{"@id":"http:\/\/veracitiz.com\/blog\/#website"},"primaryImageOfPage":{"@id":"http:\/\/veracitiz.com\/blog\/5-of-the-biggest-challenges-making-chatbots-to-work-for-your-business\/#primaryimage"},"image":{"@id":"http:\/\/veracitiz.com\/blog\/5-of-the-biggest-challenges-making-chatbots-to-work-for-your-business\/#primaryimage"},"thumbnailUrl":"https:\/\/veracitiz.com\/blog\/wp-content\/uploads\/2021\/07\/markus-winkler-tGBXiHcPKrM-unsplash-1-1.jpg","datePublished":"2021-04-30T06:46:00+00:00","dateModified":"2024-04-17T09:16:10+00:00","breadcrumb":{"@id":"http:\/\/veracitiz.com\/blog\/5-of-the-biggest-challenges-making-chatbots-to-work-for-your-business\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["http:\/\/veracitiz.com\/blog\/5-of-the-biggest-challenges-making-chatbots-to-work-for-your-business\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"http:\/\/veracitiz.com\/blog\/5-of-the-biggest-challenges-making-chatbots-to-work-for-your-business\/#primaryimage","url":"https:\/\/veracitiz.com\/blog\/wp-content\/uploads\/2021\/07\/markus-winkler-tGBXiHcPKrM-unsplash-1-1.jpg","contentUrl":"https:\/\/veracitiz.com\/blog\/wp-content\/uploads\/2021\/07\/markus-winkler-tGBXiHcPKrM-unsplash-1-1.jpg","width":1650,"height":1038},{"@type":"BreadcrumbList","@id":"http:\/\/veracitiz.com\/blog\/5-of-the-biggest-challenges-making-chatbots-to-work-for-your-business\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"http:\/\/veracitiz.com\/blog\/"},{"@type":"ListItem","position":2,"name":"5 of the Biggest Challenges Making Chatbots to Work For Your Business"}]},{"@type":"WebSite","@id":"http:\/\/veracitiz.com\/blog\/#website","url":"http:\/\/veracitiz.com\/blog\/","name":"Blog","description":"Veracitiz Solutions Pvt. Ltd.","publisher":{"@id":"http:\/\/veracitiz.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"http:\/\/veracitiz.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"http:\/\/veracitiz.com\/blog\/#organization","name":"Veracitiz Solutions Pvt Ltd","alternateName":"Veracitiz Solutions Pvt Ltd","url":"http:\/\/veracitiz.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"http:\/\/veracitiz.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/veracitiz.com\/blog\/wp-content\/uploads\/2024\/11\/logo-1.webp","contentUrl":"https:\/\/veracitiz.com\/blog\/wp-content\/uploads\/2024\/11\/logo-1.webp","width":212,"height":32,"caption":"Veracitiz Solutions Pvt Ltd"},"image":{"@id":"http:\/\/veracitiz.com\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/Veracitiz\/","https:\/\/x.com\/veracitiz","https:\/\/www.linkedin.com\/company\/veracitiz-solutions-private-limited\/","https:\/\/www.youtube.com\/veracitiz"]},{"@type":"Person","@id":"http:\/\/veracitiz.com\/blog\/#\/schema\/person\/24dac107572d6ee7c4d7276d08e5d21c","name":"Jaydeep Vasani","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/3f24faf558e64bc0f24211e64d90e3f63d827831b286f89ac2490ad124206846?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/3f24faf558e64bc0f24211e64d90e3f63d827831b286f89ac2490ad124206846?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/3f24faf558e64bc0f24211e64d90e3f63d827831b286f89ac2490ad124206846?s=96&d=mm&r=g","caption":"Jaydeep Vasani"},"url":"https:\/\/veracitiz.com\/blog\/author\/jaydeep\/"}]}},"_links":{"self":[{"href":"https:\/\/veracitiz.com\/blog\/wp-json\/wp\/v2\/posts\/2738","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/veracitiz.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/veracitiz.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/veracitiz.com\/blog\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/veracitiz.com\/blog\/wp-json\/wp\/v2\/comments?post=2738"}],"version-history":[{"count":4,"href":"https:\/\/veracitiz.com\/blog\/wp-json\/wp\/v2\/posts\/2738\/revisions"}],"predecessor-version":[{"id":2762,"href":"https:\/\/veracitiz.com\/blog\/wp-json\/wp\/v2\/posts\/2738\/revisions\/2762"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/veracitiz.com\/blog\/wp-json\/wp\/v2\/media\/2760"}],"wp:attachment":[{"href":"https:\/\/veracitiz.com\/blog\/wp-json\/wp\/v2\/media?parent=2738"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/veracitiz.com\/blog\/wp-json\/wp\/v2\/categories?post=2738"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/veracitiz.com\/blog\/wp-json\/wp\/v2\/tags?post=2738"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}