How IBM Watson Is Enabling The Powerful Omnichannel Customer Contact Center?
A Walker study suggested that CX or customer experience can overtake product and price as the key brand differentiator by 2020. Good customer service...
The new and improved FMCG sector – now with the power of AI
Technology has for long been playing a key role in delivering a competitive edge for FMCG companies. Many companies are already reaping the benefits...
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